News Releases
Cessna Taps Melillo to Head New ServiceDirect Maintenance Offering
ORLANDO, Fla. Oct. 19, 2009 - Cessna Aircraft Company, a Textron Inc. (NYSE: TXT) company, announced today it has named Matt Melillo general manager of its new ServiceDirect maintenance option. Melillo, former general manager of Cessna’s Toledo Citation Service Center, will be based in Wichita, Kan., and report to Stan Younger, vice president, Cessna Citation Service Facilities.
ServiceDirect is a new offering designed to provide a range of customer service options for Citation operators outside of the company’s service centers. This includes on-site maintenance operations and long-term logistics support including A&P placement or contract support.
“Matt is superbly qualified to move our new ServiceDirect program forward, owing to more than 26 years with Cessna in a variety of customer-focused service positions,” said Younger. “His experience with our service center network kept him in direct contact with our customers, and that is the focus of this new role – making sure the customer comes first.”
Through ServiceDirect, Citation owners will not only have a wider range of maintenance options, but a choice of where they want service performed. Among the ServiceDirect service options under Melillo’s direction will be the growing fleet of Mobile Service Units and AOG support through Cessna’s dedicated Air Response Team – a Cessna Citation dedicated to AOG parts delivery.
Melillo has more than 27 years of industry experience, spending most of his Cessna career at the company’s former Toledo maintenance center.
High Resolution Image – Matt Melillo
###
Based on unit sales, Cessna Aircraft Company is the world's largest manufacturer of general aviation airplanes. In 2008, Cessna delivered 1,301 aircraft, including 467 Citation business jets, and reported revenues of about $5.662 billion. Since the company was originally established in 1927, some 192,000 Cessna airplanes have been delivered around the world, including more than 6,000 Citations, making it the largest fleet of business jets in the world. More information about Cessna Aircraft Company is available at www.cessna.com.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.
ServiceDirect is a new offering designed to provide a range of customer service options for Citation operators outside of the company’s service centers. This includes on-site maintenance operations and long-term logistics support including A&P placement or contract support.
“Matt is superbly qualified to move our new ServiceDirect program forward, owing to more than 26 years with Cessna in a variety of customer-focused service positions,” said Younger. “His experience with our service center network kept him in direct contact with our customers, and that is the focus of this new role – making sure the customer comes first.”
Through ServiceDirect, Citation owners will not only have a wider range of maintenance options, but a choice of where they want service performed. Among the ServiceDirect service options under Melillo’s direction will be the growing fleet of Mobile Service Units and AOG support through Cessna’s dedicated Air Response Team – a Cessna Citation dedicated to AOG parts delivery.
Melillo has more than 27 years of industry experience, spending most of his Cessna career at the company’s former Toledo maintenance center.
High Resolution Image – Matt Melillo
###
Based on unit sales, Cessna Aircraft Company is the world's largest manufacturer of general aviation airplanes. In 2008, Cessna delivered 1,301 aircraft, including 467 Citation business jets, and reported revenues of about $5.662 billion. Since the company was originally established in 1927, some 192,000 Cessna airplanes have been delivered around the world, including more than 6,000 Citations, making it the largest fleet of business jets in the world. More information about Cessna Aircraft Company is available at www.cessna.com.
Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, and Textron Systems. More information is available at www.textron.com.
